Privacy policy old

We are committed to Protecting your Privacy.  Please read our Privacy Policy before providing us with any Personal Information.



1. What  Personal Information will we collect?

When you open an account with us, we need to know your name, your address, your email address and telephone number.



2. Our use of your personal information

We will only use your Personal Information as the law allows us. We will use your personal information in the following circumstances:

  • to perform the contract we have entered into with you;
  • to comply with a legal obligation;
  • it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
  • when you consent to us doing so (for example if you consent to receiving from us information about our services)



3. When might we disclose your Personal Information to others?

We may disclose your Personal Information to others in the following circumstances and/or purposes:

  • where we are required to do so by the Courts or to comply with other legal, statutory and/or regulatory obligations including accounting and taxation requirements;
  • to prevent and/or detect crime;
  • for credit reference purposes;


4. Marketing

If you have (or had an account with us), unless you have opted not to receive them,  we may send you marketing, advertising and promotional offers from us.

Opting out - You can ask us at any time to stop sending you marketing messages by contacting us at


5. Cookies          

A ‘cookie’ is a small piece of data that is sent to the browser that you are using on your device (a computer or mobile phone) by the website’s computer. The data file will store information you give to us during your visit so that we can “remember” you on subsequent visits letting you move around the site without having to re-input the same information over and over again.  We use the following types of cookies:

  •  Registration cookie– when you first use our website we will ask for your postcode. This cookie, which will be stored on your device, will remember the postcode associated with the device to help us to let you know our nearest depots to you.  This cookie will allow us also to remember who you are on each occasion that use our website from the same device without you having to re-enter your post-code.



Needed for PHP functionality to work:





Needed for customer account functionality:




  • Session cookie - this will record your journey around the site  only during your visit; for example, allowing you to go back to products that you might have viewed earlier during the session.  The session cookie will stop once your visit ends.



Needed for customer account functionality:



Needed for the shop functionality to work:





  • Analytics cookies – whenever you visit our website software provided by parties will generate an anonymous analytics cookies which will let us know how many unique users we have, whether you have visited our site before and how often you visit our site and also will give us the ability to recommend products to you based on your purchasing history.



Google Analytics

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6. When might we transfer your Personal Information abroad?

We may sometimes need to transfer your Personal Information abroad to our group companies and/or service providers.  We have group companies based in South Africa, Australia and New Zealand.  If we do transfer your Personal Information abroad, we will do so in accordance with applicable law.



7. Monitoring

Please note that if you communicate with us electronically, including by e-mail, telephone or fax, this communication may be randomly monitored and/or recorded to protect the interests of our business and our customers. This includes for the purposes of maintaining customer/ service quality standards, detection of and/ or prevention of crime and to ensure that our employees comply with legal obligations and our policies and procedures (including our customer relations practices).



8. Hyperlinks

We may provide hyperlinks from our web site to web sites of other organisations including websites of associated companies. Please note that this Privacy Policy applies only to our website. We are not responsible nor liable for the contents of linked web sites or any transactions carried out with organisations operating those web sites.



9. Requests for access to Personal Information / Requests to be Forgotten

We are happy to provide you with details of the Personal Information, which we process about you. Please direct any such request to  If you wish us to ‘forget you,’  please let us know and we will delete your Personal Information (save to the extent we are required to retain any of the Personal Information by law)

To protect our customers’ Personal Information, we follow strict storage and disclosure procedures, which means that we will require proof of identity from you prior to disclosing  or forgetting such personal information. Please direct any such request to  or by post to the Data Privacy Officer, Bidfood, 814 Leigh Road, Slough, SL1 4BD.



10. Updates

Please help us to keep your Personal Information current and accurate by contacting us at or by post at Bidfood, 814 Leigh Road, Slough, SL1 4BD if your Personal Information is or becomes inaccurate and/or out-of-date.



11. Security

As you may be aware, no data transmission over the internet can be entirely secure. As a result, while we will always use reasonable endeavours to protect your Personal Information, we cannot guarantee the security of your Personal Information and the use of our website (including the e-mail facilities) is at your own risk.



12. Changes to this policy

As e-commerce horizons are changing at an ever increasing rate, we request that you refer to our website on a regular basis to ensure that you are aware of our most recent Policies (including this Privacy Policy) and Terms and Conditions for Use of the Site.




v. May 2018